House of Harlow Chantal

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Mystylust Refund Policy:

Mystylust accepts returns and exchanges.

Returns:

Our return policy lasts 14 days. If 14 days have gone by since your received your purchase, unfortunately we can’t offer you a refund but we can offer you a store credit up to 30 days of you receiving merchandise.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of merchandise are exempt from being returned and will say NON-RETURNABLE next to them.

Additional non-returnable items:

Gift cards

To complete your return, please send return in the original packaging. Along with contacting our customer service notifying them of the return. (customerservice@mystylust.com)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

**Please note shipping costs are non-refundable and all returns are charged a $5.95 restocking fee.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

customerservice@mystylust.com or (323) 798-4920.

Sample items, Intimates, Beauty Products, and Featured Sale items:

Only regular priced items may be refunded, unfortunately sample items, intimates, beauty products,featured sale items cannot be refunded/exchanged. All non-refundable items are marked.

Exchanges:

Exchanges can be made for store credit up to 30 days of receiving your purchase.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of merchandise are exempt from being returned and will say NON-REFUNDABLE next to them.

To complete your exchange, please write "Return to Sender" on the original packaging and send back. Along with contacting our customer service notifying them of the exchange. (customerservice@mystylust.com)

Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchange item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed, and a credit will automatically be applied to your account along with a confirmation e-mail of the amount, within 1-3 business days.

**Please note shipping costs are non-refundable for exchanges.

Mystylust Events:

Any merchandise purchased at Mystylust events is final sale.